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Support in hospital

COVID-19 update

We want to let you know that our Carer Liaison Workers are continuing to work as usual, albeit that they are currently home based rather than working at the Bristol Royal Infirmary and South Bristol Community Hospital.

Carers Liaison Workers can provide advice, information and emotional support to unpaid carers.

They can be contacted as follows:

Tracey Lathrope - 07557 441 613 /  (BRI)

Judy Porter - 07917 880375 

Our team are part time but working as flexibly as possible, so please leave a message if you can't reach them straight away and they will call you back.  Alternatively, please send them an email.    


Carers play a vital role in the care of our patients 

When someone you care for needs to go into hospital it can be a worrying and stressful time. At UH Bristol we have signed a Carers Charter stating that we are committed to working with carers and ensuring their needs are met whilst the person they care for is in hospital.

We recognise that carers are essential to the well being and recovery of patients, and that their needs must be respected if they are to maintain this role. Carers will have individual circumstances and variable skills that need to be taken account of when planning patient care. Please discuss your individual situation with our ward staff.

Carer Liaison Service - One to one support for you 

Carers Liaison Workers are Carers Support Centre staff who are based in hospitals and can:

  • Provide help, support and advice to carers through their hospital journey as a carer and/or patient, working directly on hospital wards and signposting to other services for support
  • Liaise between the discharge team, ward staff and carers and their family, to help with any concerns or worries

Download the Carers Liaison Service leaflet

"Mrs W received support from the carers liaison worker while her husband was in hospital receiving treatment for a complication due to terminal cancer.

They met on the ward where they spoke for some time about the difficult emotions Mrs W was having such as feeling that she had lost her husband as their relationship had changed so dramatically and how she was finding it harder to cope. They met a few times after this and the carers liaison worker supported Mrs W with getting her concerns and wishes across to the ward staff which helped her feel more in control of her situation and better able to cope with caring for her husband.

They also completed a carers assessment to look at Mrs W's caring situation and what other services and support she may find beneficial. Mrs W said the main reason she found support from the Carers Liaison Service helpful was that she knew that I was there to listen to her".

Do you need support?
If you would like support while the person you care for is in Hospital please contact the Carer Liaison Worker on 07557441613.
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