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Support for patients

There are various ways which the Trust can provide support to patients during and after they receive care. From spiritual and emotional support to dealing with complaints, there are a large number of staff dedicated to supporting patients. Below is a list of our patient support teams and other useful external services.

Accessible information and communication

We provide a range of services at our hospitals to ensure that our patients and their carers receive the information and communication support that they need. Find out more here.

Psychological Health Services

At times, it can be hard for patients and their families to adjust to hospital treatment, investigations and procedures and to balance these things with other aspects of life, like school or work. Psychological Health Services across the Trust aim to support patients by making difficult feelings easier to understand and manage. Find out more.

PALS and Complaints Team

The PALS and Complaints Team offer a combined PALS and complaints service. As well as managing complaints and concerns, the team is able to offer non-clinical information and advice; a contact point for patients who wish to provide a compliment or general feedback; and support for patients and their families/carers whilst they are at the hospital. Find out more about the Patient Support and Complaints Team.     

Spiritual and pastoral care (Chaplaincy)

We provide spiritual care that is compassionate and respectful to staff, patients and their visitors, irrespective of their faith or spiritual tradition, including those who do not profess any particular affiliation. Find out more.

Bristol Safeguarding Adults Partnership

The Bristol Safeguarding Adults Partnership ensures that organisations work together so that safeguarding work is effective, responsive and co-ordinated. This work means that vulnerable adults in Bristol have greater protection from abuse.

Parliamentary and Health Service Ombudsman

You have the right to contact the Parliamentary and Health Service Ombudsman with a view to asking for their support to resolve the issue, if this cannot be resolved by the Trust through local resolution. The Health Service Ombudsman's Office recommend that before a complaint is sent to them, it might be useful to first contact their helpline on 0345 015 4033 for advice.

Care Quality Commission (CQC)

The Care Quality Commission is an independent regulator for all health and social care services inEngland, whether they are provided by the NHS, local authorities, private companies or voluntary organisations.