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About your stay

We hope that the following information will help you, your family and friends during your stay at our hospitals:

Visiting hours

Please view the visitor guidelines page for details.

Speaking to a member of the medical team

Ward rounds take place each day. Additional requests to meet with the medical teams can be arranged via the ward manager.

Simple steps to keep you safe during your hospital stay

While you are in hospital, keeping you safe and well is a priority for the staff looking after you. There are also some simple things you can do to help keep yourself safe during your hospital stay, such as asking for help when needed, protecting yourself from slips and falls and helping to prevent blood clots.

The NHS England National Patient Safety Team have created a video and leaflet (available in a range of languages)  providing tips on keeping yourself safe during your hospital stay.


Flowers can make a nice gift for patients but are not permitted on every ward. Please contact the ward to see if flowers are allowed.

Food/special diets

Please speak to a member of the nursing staff initially if you have any specific dietary requirements or needs. Find out more about our menu options.

Smoking policy

Patients, visitors and staff are not permitted to smoke anywhere on our premises, including inside the buildings and outside within our boundaries (signified by a white painted line on the ground). E-cigarettes are also not permitted anywhere on Trust premises. Find out more about the policy here.

Mobile phones

Mobile phones may be used by staff, patients and visitors in all clinical and non-clinical patient areas, except for safety critical patient areas, where mobile phones are prohibited. The use of cameras on mobile phones is strictly prohibited in all areas throughout the Trust. 

Wifi and entertainment

Free patient Wi-Fi and patient entertainment is available at UHBW sites in Bristol and Weston. Patients and visitors can access the internet free of charge 24 hours a day.

To access the Wi-Fi, select the 'NHS Wi-Fi' network from your mobile, tablet or laptop. Accept the Terms and Conditions and click 'connect'. Patients and visitors accessing the Wi-Fi can use the service to find out information about the hospital, as well as use the internet more widely.

Fire safety

In the event of a fire alarm please stay calm and follow the instructions provided by a member of staff. Please leave the building promptly by the nearest fire exit and do not use lifts. Following an evacuation you will be told when it is safe for you to return to the building. 

Getting ready to go home

Health and care agencies across Bristol, North Somerset and South Gloucestershire are working together to try to ensure people are able to leave hospital as soon as they are medically well enough. Our priority is ensuring people are discharged safely to continue their recovery and our teams will discuss with individuals and a family member if they wish, the details of their discharge once the doctor has advised they are well enough to leave hospital. Find out more.