Information for Users
Contents
•
Opening Hours
• Clinical
Biochemistry, Haematology and Blood Transfusion
• Sending
Samples to the Laboratory
• Comments
and complaints
•
Protection of personal information
Location of the Laboratory
Laboratory Medicine is located on level 8 of the Queens Building
Bristol Royal Infirmary.
All visitors should report to reception and follow instructions
provided by staff (
see model rules for visitors).
Laboratories for Haematology, Blood Transfusion and Clinical
Biochemistry operate a full service with an essential services
laboratory for Histology.
The UKHSA Laboratory is located at North Bristol NHS
Trust.
Opening Hours
Core opening hours of the laboratories are 9am - 5:30pm. Outside
these times a restricted service is available.
Clinical Biochemistry, Haematology and Blood
Transfusion
On call biomedical scientists based in the laboratory will
process requests from the core range of tests.
Staff on call can be contacted via the switchboard. Except for
urgent blood transfusion requests there is no need to bleep staff
to warn them that samples are being sent.
| General Enquiries 9am - 5:30pm
|
Extension |
| Specimen Reception (Help Desk for results) |
23080 |
| Clinical Biochemistry Clinical advice 9am -
5:30pm |
| Clinical Biochemistry (Duty Biochemist) |
27834 |
| Clinical Biochemistry (Paediatric Biochemist) |
21299 |
| Consultant is available out of hours via laboratory |
| Haematology Clinical advice |
| Contact SpR via switchboard |
| On call laboratory service |
| Biochemistry |
Contact via switchboard |
| Haematology |
22708 (Major haemorrhage call 2222) |
Bacteriology and Virology
Users must contact 0117 4146222 - Infection Sciences Service,
North Bristol Trust.
Histology
Users must contact the on-call Biomedical Scientist via the
switchboard for any samples that need processing outside of the
core hours. General enquiries 8:30am - 5pm.
Clinical advice is available outside of the core hours if
required via an on call pathologist for all disciplines.
Sending Samples to the Laboratory
Samples should be accompanied by a current request form (see
examples) and all samples should be labelled with the patients;
name, identifier, date and time of collection and signed. Or if
requested using ICE (Order Comms) the ward generated barcode must
be placed on the correct sample and sent in a sealed sample bag.
Each patient request must be sent in a separate sealed bag.
The laboratory will reject all transfusion samples that
are not hand written with full information (see current policy).
Unlabelled samples or where the bottle and request form do not
match will not be processed by other departments (see current
policy). Within UHBristol samples should be sent by porter,
pneumatic tube or brought to the laboratory. All samples should be
transported with due regard to current safety requirements in a
sealed bag attached to the request form. Large number of samples
should be placed in an appropriate box prior to transport (see
arrangements for the transport of sample).
Comments and complaints
We always welcome feedback (suggestions for improvement,
complaints or compliments) from our users regarding our services.
If you wish to contact us, please do so by email, telephone or
letter, explaining the area of concern.
The Pathology Head of Service is: Adrian Brown
The Pathology Deputy Head of Service is: Patrick Simms
The Pathology Quality Manager is: Natalia
Casey
If you feel we have not adequately resolved your query or
concern, our
Patient Advice and Liaison Service (PALS) and Complaints
Team will be happy to help you.
We follow the Trust Complaints procedure (available on request)
and have incorporated this into our own departmental policy. An
official complaint received will be acknowledged
and responded to within three working days. The complaint is
then processed within an agreed timescale with the complainant,
although we aim to fully investigate and resolve the issue within
30 days. All complaints are discussed at management meetings to
ensure those relevant to the issue are made aware and can help
decide and implement any corrective actions.
User Surveys
and Feedback
User survey feedback reports can be accessed by clicking on the
hyperlinks below.
Laboratory User Survey Response 2023
Blood
Sciences Laboratory User Survey Response 2022
Blood Sciences Laboratory GP User Survey
2021
Blood Sciences Laboratory Hospital User Survey Response
2020
Blood
Sciences Laboratory GP User Survey Response 2019
Blood Sciences Laboratory Hospital User Survey
Response 2018
Sickle Cell and Thalassaemia Screening User Survey Response
2021
Sickle Cell and Thalassaemia Screening User Survey Response
2020
Sickle Cell and Thalassaemia Screening User Survey Response
2019
Sickle Cell and Thalassaemia Screening User Survey Response
2018
Protection of personal
information
Laboratory medicine comforms to the current Trust
information governance standards. Our computer systems are
appropriately managed to secure data and our paper records are
secure and disposed of appropriately. If you would like any further
information, please contact our head of service.
