Making a change to your appointment

We are making it easier for patients who want to reschedule or cancel an appointment at UHBW with the launch of a new online service.

This feature enables patients to request to change or cancel their appointments via SMS text message or by going online to the DrDoctor Patient Portal.

We are partnering with DrDoctor to deliver this service.

How to request to change or cancel your appointment

1. If you have a mobile phone number on our system, you will receive a confirmation or reminder text notification of your appointment with an option to request to change or cancel. If you have an email address on our system, you will also receive an email reminder.
2. To request an appointment change, reply to the SMS with either "Cancel" or 'Change'. Alternatively, you can use the provided link to open the DrDoctor online patient portal to request a change. Please note, all requests must be made at least two working days prior to your appointment. If your request to cancel or change is within two working days, please call the number on your appointment letter as your request may not be actioned.
3. Requests made via the DrDoctor patient portal will request you provide the following details:
   - Surname
   - Date of Birth
   - Postcode
4. Patients will receive a notification via SMS text message and on the DrDoctor online patient portal confirming whether their request change has been actioned successfully. 
5. Please note requests to cancel or change an appointment can still be made by calling the number on the patients appointment letter or via an online form on the UHBW website.