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Digital Letters

Patients at University Hospitals Bristol and Weston NHS Foundation Trust can view and download their hospital letters online.

The service is available for both our adult and paediatric services.

View and download your letters online instantly

You can now receive your hospital letters via text message and email, and view them digitally. Text messages will come from this trusted UHBW number: +44 7860 039 092.

Each message will contain a link to your letter and patient portal, which you can access on your mobile phone, tablet, or computer. We've partnered with DrDoctor to provide this service. If you prefer paper letters, you can still receive them by post as usual.

To view appointment information and letters, sign in to the DrDoctor online portal for UHBW at drdoctor.thirdparty.nhs.uk/UHBW.

Why have we introduced digital letters?  

We have introduced digital letters to allow us to:  

  • Let you view you letters quickly and easily  
  • Reduce confusion from lost letters or letters arriving in the wrong order  
  • Save the NHS money by reducing the amount of paper and stamps we are using  
  • Reduce our environmental impact  

How to view your digital letter     

  1. If we have your correct details, we'll send you a text message or email when you have a new digital letter to view online  
  2. Click the drdoctor.thirdparty.nhs.uk link in your text message to go to your secure patient portal  
  3. Click 'View letter' and log in with your last name, date of birth and postcode
  4. View and download your new digital letter online as a PDF. Your letters will be stored here for future reference  
  5. You can login from any internet connected device by visiting drdoctor.thirdparty.nhs.uk/UHBW    

When using a device other than your mobile phone, we will send a code to your mobile phone for security.   

How to receive paper letters   

Patients who prefer paper letters can still receive their letters by post as usual. We will automatically send you a paper letter if you don't view your digital letter.

If you want to view your letter online and receive a paper letter by post you can request a paper letter by:  

  1. Logging into your secure patient portal, going to the 'Settings' tab in the top right, and turn off the paperless option  
  2. Reply PRINT to your text message notifying you that you have a new digital letter