|
Symptom
|
Possible cause
|
Possible remedy
|
|
No sound
|
Not turned on
|
Turn on by closing the battery
door
|
|
Dead battery
|
Replace battery
|
|
Battery incorrectly inserted
|
Ensure battery is inserted correctly
with the sticker removed and the positive side facing upwards
|
|
Blocked earmould or tube
|
Clean earmould or tube
|
|
Moisture in tube
|
Remove the hearing aid and shake the
tube to remove moisture. Place somewhere warm and dry for 15
minutes before reattaching to the hearing aid
|
|
Slim tube pinched or twisted
|
Replace slim tube if you have a
spare
|
|
Not loud enough
|
Incorrect earmould/dome
placement
|
Ensure your earpiece is
inserted correctly
|
|
Blocked earmould or tube
|
Clean earmould or tube
|
|
Occluding ear wax
|
Have your ears checked for wax at
your GP surgery or one of our repair appointments. You may need
to arrange wax removal
|
|
Blocked filter or microphone
|
Change filter and clean microphones,
or book an aftercare appointment
|
|
Change in hearing levels
|
Book an aftercare appointment with
us for advice
|
|
Excessive
whistling/buzzing
|
Incorrect earmould/dome
placement
|
Ensure your earpiece is
inserted correctly
|
|
Occluding ear wax
|
Have your ears checked for wax at
your GP surgery or one of our repair appointments. You may need
to arrange wax removal
|
|
Old or damaged earmould/dome
|
Book an aftercare appointment
|
|
Sound distorted/not
clear
|
Weak battery
|
Replace battery
|
|
Slim tube pinched or twisted
|
Replace slim tube if you have a
spare
|
|
Blocked earmould or tube
|
Clean earmould or tube
|
|
Hearing aid damaged
|
Book an aftercare appointment
|
|
Hearing aid plays 2
beeps
|
Weak battery
|
Replace battery
|
