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We are committed to excellence in providing a hearing and balance Adult NHS Audiology Service to the population of Bristol, North Somerset, South Gloucestershire, and Weston.

University Hospitals Bristol and Weston NHS Foundation Trust (Physiological Service Number. 20336) is accredited in accordance with IQIPS standard: 2023 - improving Quality in Physiological Services.

We pride ourselves on quality and care by working towards our Quality Statement, which includes:

  • Good leadership, effective clinical and administration staff, working to professional body standards, to improve our service to the best of our abilities.
  • Respecting all aspects of our patient demographic, providing appropriate information, and enabling effective feedback for all our patients.
  • Managing any risks, ensuring equipment and facilities meet the needs of our patients to work in a safe environment for all staff and patients.
  • Ensuring qualified competent staff, following sound business planning, to IQIPS Quality Standards.

We are a nationally recognised and accredited training centre for Audiologists and Clinical Scientists at all levels, for staff within the department and those visiting on secondment. Additionally, we have a role in the work of the British Academy of Audiology (BAA) and the British Society of Audiology (BSA) including running special interest groups and helping to write the Recommended Procedures for the professional bodies.

We are proud of the fact that our local service development is shaping future Audiology service provision nationally. 


Our Trust guidelines state that staff and patients are no longer required to wear a face mask in Audiology appointments. Face masks are still available if you do wish to wear one.

We are now performing some appointments via video. Please check your appointment letter carefully as the appointment can be by Phone, Face to Face, or Video. Find out more in the Video Clinics section of the Trusts website. 

Repair appointments

Please be aware that Adult Audiology provides essential urgent repairs to existing patient's hearing aids by postal and booked appointments.

To book an appointment or arrange a hearing aid repair, please contact us on: 0117 342 5854 (option 2 only) or Email:

Please also view the videos we have on this website which give clear instructions on cleaning and inserting hearing aids. Or check the c2Hear online videos


We would like to bring to your notice, the Transcribe Live mobile application, which instantly transcribes spoken words into text. Available on the Google Play Store and the IOS App Store, this can be a very useful tool to aid communication.

When you attend for some appointments we do need to know if you have any medically implanted devices, i.e. Programmable PVP Shunt, Pacemaker or defibrillator - as this may impact on how some appointments are carried out.  Please check on for more information on PVP shunts.

 BATTERY SAFETY ALERT - it is dangerous if a battery is swallowed accidentally and needs urgent support from A&E.  Please keep and store batteries safely.  Contact: (National Patient Safety Alert: NatPSA/2019/003/NHSPS)


Patient feedback

We welcome feedback about your appointment experience. Please click this link to complete a feedback survey:

Hearing appointments
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Hearing aid FAQs
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Hearing and tinnitus therapy
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Balance and vertigo
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Instructional videos
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Private service and shop
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