Audiology
We are committed to excellence in providing a hearing and
balance Adult NHS Audiology Service to the population of Bristol,
North Somerset, South Gloucestershire, and Weston.
University Hospitals Bristol and Weston NHS Foundation Trust
(Physiological Service Number. 20336) is accredited in accordance
with IQIPS standard: 2023 - improving Quality in Physiological
Services. Please note that there is a temporary voluntary
suspension to the IQIPS accreditation between 18 July 2024 to March
2025.
We pride ourselves on quality and care by working towards our Quality Statement, which includes:
- Good leadership, effective clinical and administration staff,
working to professional body standards, to improve our service to
the best of our abilities.
- Respecting all aspects of our patient demographic, providing
appropriate information, and enabling effective feedback for all
our patients.
- Managing any risks, ensuring equipment and facilities meet the
needs of our patients to work in a safe environment for all staff
and patients.
- Ensuring qualified competent staff, following sound business
planning, to IQIPS Quality Standards.
We are a nationally recognised and accredited training centre
for Audiologists and Clinical Scientists at all levels, for staff
within the department and those visiting on secondment.
Additionally, we have a role in the work of the British Academy of
Audiology (BAA) and the British Society of Audiology (BSA)
including running special interest groups and helping to write the
Recommended Procedures for the professional bodies.
We are proud of the fact that our local service development is
shaping future Audiology service provision nationally.
UPDATES:
Our Trust guidelines state that staff and patients are no longer
required to wear a face mask in Audiology appointments. Face masks
are still available if you do wish to wear one.
We are now performing some appointments via video. Please check
your appointment letter carefully as the appointment can be by
Phone, Face to Face, or Video. Find out more in the Video Clinics section of the Trusts
website.
Repair appointments
Please be aware that Adult Audiology provides essential urgent
repairs to existing patient's hearing aids by postal and booked
appointments.
To book an appointment or arrange a hearing aid repair,
please contact us on: 0117 342 5854 (option 2 only) or
Email: Audiology.dept@uhbw.nhs.uk
Please also view the videos we have on this
website which give clear instructions on cleaning and
inserting hearing aids. Or check the c2Hear online videos https://c2hearonline.com/
General
When you attend for some appointments we do need to know if you
have any medically implanted devices, i.e. Programmable PVP
Shunt, Pacemaker or defibrillator - as this may impact on
how some appointments are carried out. Please check on https://www.shinecharity.org.uk/
for more information on PVP shunts.
BATTERY SAFETY
ALERT - it is dangerous if a battery is
swallowed accidentally and needs urgent support from A&E.
Please keep and store batteries safely. Contact: patientsafety.enquiries@nhs.net.
(National Patient Safety Alert:
NatPSA/2019/003/NHSPS)
We would like to bring to your notice, the Transcribe Live
mobile application, which instantly transcribes spoken words into
text. Available on the Google Play Store and the IOS App Store,
this can be a very useful tool to aid communication.
Patient feedback
We welcome feedback about your appointment experience. Please
click this link to complete a feedback survey:
https://www.oc-meridian.com/uhbristol/completion/custom/default.aspx?slid=401&did=
