Outpatient pharmacy

University Hospitals Bristol and Weston NHS Foundation Trust has partnered with LloydsPharmacy Healthcare Services to provide an outpatient dispensing service at Bristol. The Lloyds Outpatient Pharmacy can be found in the Bristol Royal Infirmary (BRI) Welcome Centre.

The Outpatient Pharmacy is run in partnership with LloydsPharmacy and it dispenses all outpatient prescriptions for the Trust, including prescriptions from the Emergency Department. As well as dispensing outpatient prescriptions, the pharmacy is also available to staff and visitors to purchase a range of pharmacy retail items and over the counter medicines (please note this service is not available to inpatients OR to anyone else buying on an inpatients' behalf). Green FP10 prescriptions from your consultant or G.P. should be taken to your local community pharmacy/ chemist - they cannot be dispensed at the on-site Lloyds Outpatient Pharmacy.

Opening hours

Monday to Friday: 8:30am to 7pm
Saturday and Sunday: 9am to 5pm
Bank Holiday: 9am to 5pm

Contact us

For all general enquires please email: BristolOutpatientPharmacy@UHBW.nhs.uk. This inbox is monitored regularly. You should receive a response within 24 hours.

If you need to speak to us more urgently, please call: 0117 922 0579.

Our outpatient pharmacy team strive to answer all calls, but this may not always be possible during busy periods. We do not currently have an answerphone service. Please email BristolOutpatientPharmacy@UHBW.nhs.uk with your number, brief details of your query and the best time to contact you. A member of our team will then call you back.

Prescription collection and delivery options

Collect from the Lloyds Outpatient Pharmacy at Bristol Royal Infirmary - open 7 days a week.
Collect from the Lloyds Outpatient Pharmacy at Weston General Hospital - open 6 days a week.
Collect from a Day Lewis Pharmacy store

LloydsPharmacy Healthcare Services have teamed up with Day Lewis Pharmacy to provide a community store collection service.

Prescriptions cannot be taken directly to Day Lewis Pharmacy for dispensing. They will be dispensed by the hospital outpatient pharmacy and then delivered to your nominated pharmacy for collection. The outpatient pharmacy team aim to have your items ready for you to collect within 72 hours.

The following Day Lewis Pharmacy stores are available for you to choose from:

Day Lewis, 6 Arnside Road, Southmead, Bristol, BS10 6AT
Day Lewis, Medical Centre, Love Lane, Burnham-on-Sea, TA8 1EU
Day Lewis, The Square, Axbridge, BS26 2AR
Day Lewis, 3 Broad Street, Congresbury, Bristol, BS49 5DG
Day Lewis, 493 Bath Road, Saltford, Bristol, BS31 3HQ
Day Lewis, 508 Filton Avenue, Horfield, Bristol, BS7 0QE
Day Lewis, 1 Trevelyan Walk, Henbury, Bristol, BS10 7NY

We recognise that each patient journey is different and not all patients will be able to collect their medication from one of the pharmacy sites. Where none of the above options meet your needs, a home delivery service is available.

Home Delivery

You will not incur any additional charges if you opt for home delivery. Home deliveries are arranged via a courier service. LloydsPharmacy Healthcare Services currently use two different couriers to deliver medications. The delivery process varies depending on the courier used.

Our outpatient pharmacy team will aim to have your items dispatched for delivery within 48 hours.

Delivery by DPD (Primary Courier)

You will receive a text message reminder the day before your delivery is due.
You will receive a further text message reminder on the day of delivery, with a two-hour timeslot.
When delivering your prescription, the driver will ask you for a PIN code to confirm receipt of the delivery (this is in place of a signature). You will receive this unique code in the text message reminders.

Delivery by CitySprint (Refrigerated Items)

You will receive a text message reminder the day before your delivery is due.
Signature will be required by the driver to confirm receipt of delivery.

What to do if you are not home for the delivery slot assigned?

Contact the Lloyds Outpatient Pharmacy at Bristol Royal Infirmary on 0117 922 0579.

What to do if you don't get a PIN for your DPD delivery?

Your DPD driver can request for the PIN to be re-sent via text message on arrival.

The text message containing the PIN number will be sent to the mobile number that we have linked to your hospital records, so you will need to ensure you have access to this device.

If the driver cannot make the delivery due to issues with the PIN, contact the Lloyds Outpatient Pharmacy at Bristol Royal Infirmary on 0117 922 0579.

What to do if nothing arrives during the assigned slot?

Contact the Lloyds Outpatient Pharmacy at Bristol Royal Infirmary on 0117 922 0579.

What to do if you have a question about your medication?

Contact the Lloyds Outpatient Pharmacy at Bristol Royal Infirmary on 0117 922 0579.