About outpatients
The outpatient departments at Bristol Royal Hospital for
Children aims to be welcoming, friendly and safe places for
children and their families. Over 90 consultants access the
service and more than 70,000 children are seen every
year.
Carousel Outpatients (E301) is located on Level 3, and
Rainforest Outpatients (E514) is located on Level 5.
Carousel Outpatients will see patients for a wide range of
specialities. Rainforest Outpatients focuses on plastics, burns,
neuro, and spinal.
Before your appointment
If your child is under five years old
please make sure you bring their red book to clinic as this
contains important information about your child.
If you or your child have been in contact with or had any
symptoms of diarrhoea or vomiting in the 72 hours prior to your
appointment please do not come to clinic. Please ring and
cancel the appointment and we will arrange another appointment as
soon as possible.
If your child is unwell on the day of the appointment please
telephone us to inform us you will not be coming to your
appointment. There is no dedicated parking at the children's
hospital - please
click here to see a map of the area.
Arriving in the outpatient department
When you arrive in the outpatient department please report to
the reception desk. You will have been given an appointment
time on your letter. Please be aware that some appointments
take longer than others and this can delay the running time of a
clinic. The reception and nursing staff will always keep you
informed about any delays and if you have any concerns please do
not hesitate to ask any of the staff.
Facilities
Carousel Outpatients has toilets with disabled
access and baby changing facilities in the main waiting
area. The main waiting area includes a well equipped play area
and we are in the process of developing a separate teenage area.
There is a hoist available in one of the larger clinic rooms and if
required please ask a member of the nursing team. It also has a
vending machine and water cooler but we recommend that you bring
your own drinks and snacks in case your appointment is
delayed.
There are vending machines in the children's hospital main
reception on level 2, along with a WRVS Cafe which serves hot food
and drink. There is WHSmith, Costa Coffee, M&S Foodhall, and a
Boots in the main reception area of the Bristol Royal Infirmary
next door.
Rainforest Outpatients is a smaller department and only has baby
changing and toilet facilities.
There is a changing places facility on Level 5 on the way to
Puzzle Wood (E518)
The appointment
Your appointment letter will have on the name
of the consultant caring for your child. Please be aware that
our consultants work in teams and usually run their clinics with
another doctor called a registrar. Therefore, you may not always
see the consultant, but the consultant will always be kept informed
of your child's care and treatment.
Many of the clinics we run are multidisciplinary so you may see
a range of professionals during your appointment. These include
specialist nurses, dieticians, physiotherapists and psychologists.
Some of the clinics run this way aim to reduce the amount of
appointments your child will require. By coming to a clinic you
will get all the information and advice you require at one
time.
Your next appointment
At the end of your consultation the doctor will tell you if you
need to be seen again. You will be given a form with this
information on to hand in to reception and the receptionist will
then arrange a suitable date and time for your child's next
appointment before you leave.
Pharmacy
If the doctor prescribes any medication for your child they will
give you a script to take to the Boots pharmacy located in the BRI
building where it will be dispensed. Alternatively, if your
prescription is non urgent you can opt to have it delivered to your
nearest participating Boots Pharmacy. In order to do this you must
specify this on the prescription and place your prescription in the
'Boots Drop Box' which is located in the main reception of the
Children's Hospital Level 2. Please note these prescriptions will
be delivered to your chosen store the next afternoon or Tuesday
afternoon if left on a Friday.
Contact details
If you have any queries about or need to cancel your appointment
please call the appropriate co-ordinator - you will find their
numbers here.
