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About Our Services

Child and Family Support Services

We understand that when you visit or stay at the children's hospital it can be a difficult experience. We provide a number of services that are focused on making your time here as straightforward and comfortable as possible, by providing guidance, advice and support.

Some of the services are run on a referral only basis which means that staff can make requests on the behalf of families but you may need to meet certain criteria. The rest of these teams will be available for anyone coming to the hospital.  Click on the title link for each service to find out more, including how to contact them.

Please note that due to the Covid-19 pandemic, some services may need to be adjusted or suspended at short notice to meet infection control requirements. 

LIAISE family support team

The LIAISE team offer advice and guidance to families and patients for a wide range of non-clinical questions around their hospital experience. They are based on level 2 near the hosptial main reception.

Grand Appeal Family Support

We provide emotional support and help with accessing or signposting to relevant benefits and grants for families on long stay patients or those with emergency needs.

Disability Support Team

The disability support team support patients and parents with disabilities and provide resources to help our clinical teams explore any reasonable adjustments that you may need during your stay.


Chaplaincy support patients, families and carers of all faiths and none - someone to listen, to offer spiritual support and perhaps link you with your own faith community locally. They are a trust wide spiritual and pastoral care team. 

Hospital School

The hospital school team teach the curriculum to inpatients of school age and siblings of long stay patients.  The team includes primary, SEN and secondary teachers, and teaching assistants.

Play Team

The play team help patients and families make sense of being in hospital and overcome fears through therapeutic play and distraction. They are involved in many aspects of your stay including pre admission, preparation for procedures, distraction and post procedural play.

Music Therapy

Music therapy uses interactive music making to provide emotional support to inpatients with long term illnesses or communication difficulties.

Palliative Care and Bereavement Support

The palliative care and bereavement support team support children and families affected by life-limiting and life threatening conditions, focussing on quality of life, alongside symptom control and bereavement support.

Paediatric Liaison

The paediatric liaison team support children, young people and their families with mental health needs whilst they are in hospital and help with access to community support after leaving hospital.


We have psychologists in many of our specialist teams who can help children, young people and families understand and cope with their health needs.  You can also access our toolkits on our website.

Young Peoples' Involvement

Young peoples' invovlement provides opportunities, projects and groups for young people to be involved and have their voices heard within our hospital.

Worried about your child? - We're listening to you

If you have you are worried about your child's clinical condition, please visit this page.  You will also see posters in our wards about how to raise your concerns with staff and what should happen as a result.