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Contact us

For any appointment queries please contact:

  • Outpatient appointments: 0117 342 0849
  • Treatment appointments (including oncology and haematology): 0117 342 9310
  • D502 Chemo Day Unit reception: 0117 342 2341
  • D701 Haematology reception: 0117 342 1862
  • Radiotherapy: 0117 342 2465

To contact our wards please contact:

  • Ward D603 (was ward 61): Oncology - 0117 342 2428/2406
  • Ward D703 (was ward 62): Haematology - 0117 342 1863

Feeling unwell

Should you become unwell at home during your treatment, or you experience any of the following symptoms or side-effects you should contact the hospital immediately for advice


  • Temperature above 38◦C
  • Feeling hot or looking flushed
  • Feeling unusually cold
  • Shivering or shaking
  • Feeling unwell with flu or cold like symptoms: sore throat, cough
  • Any bleeding, bruising or rash
  • Frequent vomiting and/or diarrhoea that lasts for more than 24 hours
  • Increased frequency or a stinging/burning sensation when passing urine
  • Any mouth soreness or ulcers that stop you from eating or drinking
  • If you have a central line or PICC and the site looks red, feels hot, tender, painful or swollen

Oncology patients and radiotherapy patients:

Telephone the emergency helpline number 24 hours a day, 7 days a week: 0117 342 2011 

You may be asked to come in to BHOC Acute Care. Find out more.

Haematology patients:

For patients who have had treatment on Bristol Haematology Unit Ward D703 or Day Area, please call 0117 342 1862 (Monday - Sunday, all hours)

Patients with haemophilia who have a bleed and need to come to the centre for treatment

Please telephone beforehand to let staff know you are coming. If you are not sure whether you have a bleed or need treatment, please telephone the centre for advice. You can contact the Haemophilia office on 0117 342 1872 (Monday - Friday, 9pm - 5pm).

Out-of-hours, please call 0117 342 1862 (Ward 62)

General enquires:

If you have a general enquiry please call the main switchboard on 0117 923 0000 or write to Sophie Baugh, General Manager at the following address:

Bristol Haematology And Oncology Centre
Horfield Road