Welcome to the Personalised Care and Support Service for patients with a cancer diagnosis.

Personalised cancer care means providing patients with access to care and support that meets their individual needs, from when they receive their cancer diagnosis, so that they can live as full, healthy and active a life as possible.

This can include helping people to access financial, emotional, psychological and social support as well as providing them with information on managing their lifestyle, treatments and therapies available.

The NHS Long Term Plan for Cancer states that "by 2021, where appropriate every person diagnosed with cancer will have access to personalised care, including needs assessment, a care plan and health and wellbeing information and support."

University Hospitals Bristol NHS Foundation Trust is working towards offering these personalised care interventions to all people with a cancer:

Personalised Care and Support Planning (based on holistic needs assessments) ensures people's physical, practical, emotional and social needs are identified and addressed at the earliest opportunity.
End of Treatment Summaries provide both the person and their GP with valuable information, including a detailed summary of treatment completed, potential side effects, signs and symptoms of recurrence and contact details to address any concerns.
Primary Care Cancer Care Review is a discussion between the person and their GP / primary care nurse about their cancer journey. This helps the person to discuss any concerns, and, if appropriate, to be referred to services or signposted to information and support that is available in their community and from charities.
Health and Wellbeing Information and Support includes the provision of accessible information about emotional support, coping with side effects, financial advice, getting back to work and making healthy lifestyle choices. This support will be available before, during and after cancer treatment.

Macmillan Cancer Support Worker Team

Cancer support workers

We are the Macmillan Cancer Support Worker (CSW) team at University Hospital Bristol and Weston NHS Foundation Trust. We support people who have a cancer diagnosis, are currently undergoing treatment and those patients who are living with or beyond cancer. We are not clinical but we are trained in supporting people with cancer.

We work with you to actively identify any concerns or worries you may have. We offer practical, financial and emotional support by providing information and signposting to support services

We use a Holistic Needs Assessment to help you identify any areas of concern you have following your cancer diagnosis. We then work with you to address these concerns through the provision of tailored information and support. We focus on you as a whole, not just your illness. We understand that knowing what support is available is crucial in making things easier for you. For more information about the Holistic Needs Assessment, please click on the 'What's available' tab.

We will support you through face to face meetings, over the telephone or via email

As well as supporting you on an individual basis, we run and support three Health and Wellbeing Sessions which are free and easily accessible online. We can also be found in the the Cancer Information and Support Centre based on Level 4, Bristol Haematology and Oncology Hospital.

We support people with cancer across all the hospital sites; Bristol Haematology and Oncology Centre, Weston General Hospital, St Michael's Hospital, Bristol Royal Infirmary, Bristol Dental Hospital, Bristol Eye Hospital and South Bristol Community Hospital.

You can contact the team Monday to Friday, 9am to 4pm through the following methods:

Bristol Cancer Support Worker Team

Telephone: 0117 34 21526

Email: macmillansupport@uhbw.nhs.uk

CSW team photo

Cancer Information and Support Centre

Level 4, Bristol Haematology and Oncology Centre

Bristol

BS2 8ED

As part of the Personalised Care and Support Team at Weston General Hospital we have Macmillan Cancer Support Workers who work alongside our specialist nurses and consultants. They support people who have a cancer diagnosis, are currently undergoing treatment and those patients who are living with or beyond cancer.

Macmillan Cancer Support Workers actively work with patients and carers to identify and address any worries or concerns after a cancer diagnosis, helping individuals to take control of their care and to live well.

Support is available face-to-face, over the telephone or via email. Alternatively they can be found in our Macmillan Support Centre. Our team picture and contact details is located below

Weston Cancer Support Worker Team

Telephone: 01934 881 078 or 01934 881 079

Email: WGHMacmillanSupportCentre@uhbw.nhs.uk

CSW Weston team

Macmillan Support Centre

First Floor, Weston General Hospital

Grange Road, Uphill

Weston-super-Mare, BS23 4TQ

If you would like to be referred to the Macmillan Cancer Support Worker Team please speak to your Clinical Nurse Specialist. If you are unsure who this is, please contact the support workers directly and they will be able to confirm this for you and see how they can help.

University Hospitals Bristol & Weston NHS Foundation Trust is committed to providing personalised care and support to cancer patients, a Holistic Needs Assessment (HNA) is one element of this care.

HNA leaflet front HNA leaflet inside

What is a Holistic Needs Assessment (HNA)?

A Holistic Needs Assessment (HNA) is a routine assessment and discussion you may have with someone from your healthcare team, this could be with a Clinical Nurse Specialist (CNS) or most commonly a Macmillan Cancer Support Worker (CSW). Together you will talk through your needs and concerns with the aim to agree a plan for your care and support needs.

An HNA enables you to focus on any areas of concern you may have, for example:

Practical support, for example, money, work or household tasks;
Emotional support, for example depression, fears, worry, anger or anxiety.
Family and relationships, for example, changes in your relationships.
Spiritual/religious support, for example, loss of faith, loss of meaning or purpose.
Physical concerns, for example, appearance, eating, fatigue.
Other concerns such as healthy lifestyles, for instance following a healthy diet, quitting smoking or cutting down on alcohol.

What are the benefits of having a HNA?

You can get information and support to help you with your concerns.
It will help you identify the concerns that are most important to you.
You can be referred to other services if you need more help or support

At what point can I have a HNA?

You are offered a HNA around the time when you are diagnosed, during treatment or after your treatment has ended. If you are not offered a HNA let your healthcare team know.

A Holistic Needs Assessment can be repeated at any point you choose, we are always here to help and support you.

What happens next?

Once you have been referred to the Macmillan Cancer Support Workers for a Holistic Needs Assessment, you will receive an introduction letter in the post informing you of how you can complete the assessment. The Macmillan Cancer Support Workers will contact you following this to arrange a convenient time to discuss any concerns or questions you may have identified on the assessment.

For further information please contact our Macmillan Cancer Support Workers on 01173421526 or alternatively speak to your healthcare team.

Personalise Care and Support Therapy Treatment Support Service

The Therapy Treatment Support Service offers a triage phone call for issues like loss of function or decreased mobility, pain, fatigue, breathlessness and physical activity advice. The triage call results in either advice, up to 3 sessions of ongoing support or an onward referral. This service is open to anyone with a cancer diagnosis being treated at University Hospitals Bristol and Weston NHS Foundation Trust aged over 16

Psychological Health Services

Cancer Information and Support Centre

Open: Monday - Thursday, 8.30am - 4.30pm

Friday, 8.30am - 4pm

Contact number: 0117 3423369

Email: cancerinformationandsupport@uhbw.nhs.uk

Our Cancer Information and Support Centre is located on Level 4, Bristol Haematology and Oncology Centre opposite the main reception desk.

The centre is open to anyone and works as a drop in service offering emotional and practical support in a warm and friendly environment. Visiting the centre is free and confidential and run by our team of professional Macmillan Cancer Support Workers.

Please follow this link to the more information.

	Penny Brohn Cancer Care
	Macmillan Cancer Support
	Walking for health
	Energise

Have you received a letter as you have been identified as a vulnerable person?

Do you need help and support to get food and medicine?

If so, register yourself on the following website using your NHS Number printed on your letter.

www.gov.uk/coronavirus-extremely-vulnerable

In addition contact your local council.

Bristol:

'We are Bristol'

Tel: 0800 694 0184

North Somerset:

'North Somerset Together'

Tel: 01934 427 437

https://www.n-somerset.gov.uk/my-services/community-safety-crime/emergency/north-somerset-together/information-for-organisations/community-aid-groups-in-north-somerset/

South Gloucestershire:

South Gloucestershire Community Shielding Team

Tel: 01454 864 040

Email: community.shielding@southglos.gov.uk

https://beta.southglos.gov.uk/health-and-wellbeing/

Welcome

Welcome to the Personalised Care and Support Service for patients with a cancer diagnosis.

University Hospitals Bristol NHS Foundation Trust is working towards offering these personalised care interventions to all people with a cancer:

Personalised Care and Support Planning (based on holistic needs assessments) ensures people's physical, practical, emotional and social needs are identified and addressed at the earliest opportunity.
End of Treatment Summaries provide both the person and their GP with valuable information, including a detailed summary of treatment completed, potential side effects, signs and symptoms of recurrence and contact details to address any concerns.
Primary Care Cancer Care Review is a discussion between the person and their GP / primary care nurse about their cancer journey. This helps the person to discuss any concerns, and, if appropriate, to be referred to services or signposted to information and support that is available in their community and from charities.
Health and Wellbeing Information and Support includes the provision of accessible information about emotional support, coping with side effects, financial advice, getting back to work and making healthy lifestyle choices. This support will be available before, during and after cancer treatment.