What patients tell us about UH Bristol
Patient Feedback at UH Bristol
At UH Bristol, we believe that it essential to listen to
people's experiences of our services. This can help us to
understand what we do well and the things that we need to improve.
We have a number of channels through which people can give us
feedback, including:
Quarterly Patient Experience and Involvement
Report
Every three months we produce a report that takes an
in-depth look at the patient feedback we receive. This is
reviewed by our Senior Leadership Team and Trust Board. The latest
report can be accessed here:
Quarterly
Patient Experience and Involvement Report
National Patient Surveys
UH Bristol services also compare favourably to those provided at
other NHS Acute Trusts across the country. This
link provides the latest results from the Care Quality
Commission's national patient surveys.
The Friends and Family Test Survey
The government launched the "Friends & Family Test" survey
across NHS Acute Trusts in April 2013. The survey is aimed at
inpatients, day case patients, outpatients, and maternity
service-users.
If you have been a patient at our Trust you can participate in
the Friends and Family Test survey by clicking on the
following link: http://patientperspective.org/uhbristol Whilst
the survey is primarily aimed at patients, we welcome feedback from
all people who come into contact with our services. If you are
completing this survey as a parent, relative, friend or carer -
please let us know by writing this in the comments space within the
questionnaire, alongside any other feedback you have. If you have
visited an outpatient clinic or emergency department, you may
receive an SMS asking you to complete the FFT online. If you would
prefer not to receive this message, please tell reception
staff.
A summary score from this survey is provided in our Quarterly
Patient Experience report and on the NHS Choices website (see above
links), with more detailed results available here: Friends & Family Test.
Other feedback
The NHS Choices Website has a facility for people to leave
comments about their experience at a hospital. The UH Bristol part
of this website can be found here (click through to individual
hospitals to access the patient comments): NHS Choices
