We hope that the following information will help you, your
family and friends during your stay at our hospitals:
Visiting hours
Please view the visitor guidelines page for
details.
Speaking to a member of the medical team
Ward rounds take place each day. Additional requests to meet
with the medical teams can be arranged via the ward manager.
Simple steps to keep you safe during your hospital
stay
While you are in hospital, keeping you safe and well is a
priority for the staff looking after you. There are also some
simple things you can do to help keep yourself safe during your
hospital stay, such as asking for help when needed, protecting
yourself from slips and falls and helping to prevent blood
clots.
The NHS England National Patient Safety Team have created
a video
and leaflet (available in a range of
languages) providing tips on keeping yourself safe
during your hospital stay.
Flowers
Flowers can make a nice gift for patients but are not permitted
on every ward. Please contact the ward to see if flowers are
allowed.
Food/special diets
Please speak to a member of the nursing staff initially if you
have any specific dietary requirements or needs. Find out
more about our menu options.
Smoking policy
Patients, visitors and staff are not permitted to smoke
anywhere on our premises, including inside the buildings and
outside within our boundaries (signified by a white painted line on
the ground). E-cigarettes are also not permitted anywhere on Trust
premises. Find out more about the policy here.
Mobile phones
Mobile phones may be used by staff, patients and visitors in all
clinical and non-clinical patient areas, except for safety critical
patient areas, where mobile phones are prohibited. The use of
cameras on mobile phones is strictly prohibited in all areas
throughout the Trust.
Wifi and entertainment
Free patient Wi-Fi and patient entertainment is
available at UHBW sites in Bristol and Weston. Patients and
visitors can access the internet free of charge 24 hours a day.
To access the Wi-Fi, select the 'NHS Wi-Fi' network from your
mobile, tablet or laptop. Accept the Terms and Conditions and click
'connect'. Patients and visitors accessing the Wi-Fi can use the
service to find out information about the hospital, as well as use
the internet more widely.
Fire safety
In the event of a fire alarm please stay calm and follow the
instructions provided by a member of staff. Please leave the
building promptly by the nearest fire exit and do not use lifts.
Following an evacuation you will be told when it is safe for you to
return to the building.
Getting ready to go home
Health and care agencies across Bristol, North Somerset and
South Gloucestershire are working together to try to ensure people
are able to leave hospital as soon as they are medically well
enough. Our priority is ensuring people are discharged safely to
continue their recovery and our teams will discuss with individuals
and a family member if they wish, the details of their discharge
once the doctor has advised they are well enough to leave
hospital. Find out more.
