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11 April 2013

University Hospitals Bristol NHS Foundation Trust signs contracts with four retailers for its new Welcome Centre

University Hospitals Bristol NHS Foundation Trust (UH Bristol) has signed contracts with four retailers for its new Welcome Centre, due to open at the end of 2013 as part of the wider redevelopment of the Bristol Royal Infirmary (BRI).

The retailers are Costa Coffee, WHSmith, Marks & Spencer and Stockshop. 

UH Bristol is in discussion with one further retailer to complete the line-up. 

The £5 million Welcome Centre will transform the entrance to the BRI, ensuring a positive first impression of the Trust for all who visit. 

Deborah Lee, Director of Strategic Development, said: "We are working with a range of retailers to offer a variety of outlets which are able to respond to the different needs of patients, visitors and staff whilst they are in our hospitals. The Welcome Centre will enable us to do this in an outstanding, welcoming and bright new setting. 

"Alongside the new retailers there will be other facilities for patients including an outpatient booking service, patient support and complaints service and patient information service; all of which have been made possible through the income we will receive from the retailers." 

The Welcome Centre is being funded through an innovative public private partnership and as well as providing a valuable range of facilities, it will provide income to support the delivery of patient care. 

UH Bristol will continue to work with its non-commercial partners, including the WRVS, to provide the widest variety of refreshments for patients, visitors and staff to choose from.

Deborah Lee continued: "Volunteering remains central to the NHS and we will continue to work together with our non-commercial partners in new and existing ways to support the life and work of UH Bristol."


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