17 January 2017
Patient experience initiative shortlisted for national award
UH Bristol's Patient Experience at Heart workshops in maternity
services have been shortlisted for the 2017 Health Services Journal
Value in Healthcare Awards.
Patient Experience at Heart is a collaboration between the
Trust's Patient Experience and Involvement Team and maternity
services.
These workshops bring together staff involved in all aspects of
maternity care, providing an opportunity to discuss service-user
experience and how this can be improved.
This programme has made an important contribution to St
Michael's Hospital achieving the best service-user experience
ratings nationally in the most recent national maternity
survey.
Paul Lewis, Patient Experience and Involvement Team Manager,
said:
"Lots of great work goes on across UH Bristol to measure,
understand and improve patient experience, so I'm really pleased
that we're able to show-case Patient Experience at Heart at a
national-level.
"After the success of the Happy App at the HSJ awards last year,
I'm proud that UH Bristol is being recognised again this year, and
I'm hoping that we can follow in the footsteps of the Happy App
team by winning this award."
Representatives from the Trust's Patient Experience and
Involvement Team and maternity services will be presenting to a
panel of HSJ judges in March, with the winners announced in
May.
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