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Help Us Help You

Our emergency departments are always here for you and your family when you need urgent critical care.

Emergency departments deal with genuine life-threatening emergencies, such as:

If you need urgent medical attention but it's not a life-threatening situation, you could be seen and treated faster at a number of different services available across the region:

NHS 111

If you need medical help urgently, but it's not life-threatening, contact NHS 111 first rather than going straight to A&E.

NHS 111 will help you right away and direct you to the best service for your needs. If needed, a healthcare professional will call you.

NHS 111 is available 24 hours a day. You can access it online at 111.nhs.uk, on the NHS App or by calling 111, free of charge, from a landline or mobile phone.

If you or a loved one have a life-threatening illness or injury, you should call 999 straight away.

  • For other conditions, contact your GP as normal or speak to your pharmacist.
  • For advice on treating very minor ailments at home, speak to your pharmacist or visit nhs.uk

Minor Injuries

If you have a minor injury such as a sprain, strain, broken bone or minor head injury, you can also go straight to your local Minor Injury Unit (MIU) or Urgent Treatment Centre (UTC) in Yate, Hengrove or Clevedon.

Find out more about Minor Injury Units

Pharmacies

Your local pharmacist can give advice and medication for ailments ranging from colds, flu and upset stomachs to urinary tract infections, threadworm, dandruff, insect bites and stings.

Find out more about local pharmacies

Self-care

Self-care is perfect if your condition is something you will be able to treat at home, such as coughs, colds and common childhood illnesses.

Find out more about self-care

 

Coming home from hospital

If you have a loved one who is due to leave hospital there are a few simple steps you can take to help get them ready for discharge. 

  • check the date the person is due to come home
  • bring in a change of clothes
  • arrange transport or ask staff for help
  • ensure their home is ready for their return with the heating on and food in the fridge