13 May 2009
The majority of adult patients who have been an inpatient at
University Hospitals Bristol NHS Foundation Trust are satisfied
with their care, according to the Care Quality Commissions Patient
Survey Report for 2008.
In the survey carried out by the Commission in autumn last year,
94% of the Trusts patients rated their overall care as excellent,
very good or good. 45% of patients said their care was
excellent compared to 40% in the previous years survey.
In eight categories, the Trust was among the top 20% of trusts
nationally*. These included high ratings for the level of
information patients were given about their condition and whether
staff did everything possible for patients to control their
pain.
Chief Operating Officer Irene Scott says: We are delighted that
so many of our patients rate us so highly, particularly in key
areas such as the standard of care received from our staff.
This survey is an invaluable guide to the views of our patients
on all aspects of their experience in our hospitals and we will use
this feedback in our continuing programme to improve standards of
care.
We also have exciting plans that will improve the environment
for patients and this year we will start to move wards out of the
Bristol Royal Infirmarys Old Building (built in 1735) as part of
our wider redevelopment of the site. We have also now opened
our new, state-of-the-art Bristol Heart Institute to patients. We
have also started the programme to refurbish our toilet and
bathroom facilities across the Trust and we will be spending
£450,000 over the next three months to ensure we meet new standards
for mixed sex accommodation in hospitals.
The views of patients expressed through this survey are held in
high regard by all staff and are a demonstration that the staff
continue to work hard to deliver a high quality of service.
An area in which the Trust performed less well was that of
admission dates.
Irene Scott adds: We are concerned that some patients do not
consider that they have a choice of admission date. It is our
policy to offer a choice but the survey shows that in some cases
this is not being communicated well or fully understood by
patients. We have recently introduced improved information to
assist patients with choice and will continue to measure how
effective we are in this area.
Ends
