Skip to content
left end
left end
right end

Alternative services

In times of an accident or a medical emergency understanding what options are available will help you to get the best care as quickly as possible.

We want to ensure that people choose the right service for their needs, and that hospital services are freed up to treat people who really need A&E and other specialist services. Choosing the right health service for your needs enables you to get the best treatment for your condition.

Remember, only call 999 in a critical or life-threatening situation.

NHS 111

If it is not an immediate emergency call NHS 111. The service is available 24 hours a day, seven days a week, and can provide medical advice and advise you on the best local service to offer the care you need.


NHS Walk-in Centres

NHS Walk-in Centres offer fast and convenient access to health advice, information and first aid.

You can walk in without an appointment, seven days a week.

Main services:

  • Blood pressure checks
  • Contraceptive advice
  • Coughs, colds and flu-like symptoms
  • Minor cuts and wounds
  • Muscle and joint injuries
  • Skin complaints
  • Stomach ache, indigestion, constipation, vomiting and diarrhoea
  • Treatment of minor infections

Bristol City Walk-in Centre has now moved to Broadmead Medical Centre, in Boots.
Open:  8am - 8pm Monday to Saturday
11am - 5pm Sunday and bank holidays (except Easter Sunday and Christmas Day)
Location: 59 Broadmead, Bristol, BS1 3EA
Telephone: 0117 954 9828

Urgent Care Centre at South Bristol NHS Community Hospital

Open: 8am - 8pm every day
Location: South Bristol NHS Community Hospital, Urgent Care Centre, Hengrove Promenade, Hengrove Park, Whitchurch Lane, Bristol, BS14 0DE

Telephone: 0117 342 9692
Please note that the best postcode to use for Sat Nav is BS14 0DB, which will take you to the City of Bristol Skills Academy at the entrance to the hospital site. The hospital is then 400m from the Skills Academy further in Hengrove Park.


Minor Injuries Unit at Southmead Hospital

The Emergency Department (ED) and Minor Injuries Unit is a 24-hour, 7 day a week service providing a comprehensive emergency and minor injuries service.

The emergency department and MIU is aimed for people with:

  • Life threatening injuries
  • Chest pain
  • Shortness of breath
  • Abdominal pain
  • Fractures
  • Major or minor burns and scalds
  • Cuts & grazes
  • Arm, lower leg & foot injuries including broken bones
  • Bites - human/animal/insect

The minor injuries department is based inside the unit and treats children and adults, meaning that patients can be immediately directed to the right place for treatment. 

Southmead Emergency Department (ED) has a dedicated car park accessible from Dorian Way, which works via automatic number plate recognition and payment by credit card, notes or coins is required before you exit the car park. Drivers displaying a blue badge may park free of charge in the Emergency Department car park and should follow the directions at the pay station. 

Located at Gate 35, Level 0, Brunel building, Southmead Hospital, Southmead Road, Westbury-on-Trym, Bristol, BS10 5NB. 

Emergency Department Main Reception Gate 35: 0117 4145100 or 0117 4145101.


Yate Minor Injuries Unit

An Emergency Nurse Practitioner (ENP) or an Emergency Care Practitioner (ECP) sees all patients here.

An on-site digital X-ray facility and physiotherapy unit means that the MIU can diagnose and treat a range of injuries including sports injuries, falls, minor burns, broken arms and noses, cuts and sprains.

Open: 8.30am - 7.30pm Monday to Friday, 10am - 2pm on Saturday, Sunday and bank holidays.
Location: Yate West Gate Centre, 21 West Walk, Yate, BS37 4AX
Telephone: Yate MIU Reception 01454 315 355


GP Out of Hours Service

Out of hours GP services operate from 6.30pm - 8am Monday-Friday, all weekends and bank holidays.

GPs and nurses offer telephone advice, face-to-face consultations, or home visits for patients who are housebound. This service is available for treating conditions that cannot wait until your GP surgery reopens. Call your usual surgery where you will be given instructions or diverted to the out of hours service.


Emergency Department (ED) at Bristol Royal Infirmary

Bristol Royal Infirmary's Emergency Department is open 24 hours a day, every day of the year.

When you go to ED, a doctor or nurse practitioner will assess your condition and decide what action to take. If appropriate following assessment you may be redirected to a general practitioner (situated within the Bristol Royal Infirmary with whom you will have an appointment time) who will manage your care.

The emergency department treats around 65,000 patients a year and is for people with life threatening injuries, chest pain, shortness of breath, abdominal pain, fractures.

Location: Bristol Royal Infirmary
Upper Maudlin Street

Emergency Department (ED) at Bristol Royal Hospital for Children

Bristol Royal Hospital for Children's Emergency Department is open 24 hours a day, every day of the year. It is a dedicated children's Emergency Department providing emergency care in a child friendly environment and is located next to the adult service and offers separate facilities for patients under the age of 16.

Location: Bristol Royal Hospital for Children
Paul O'Gorman Building
Upper Maudlin Street

Emergency Department (ED) at Bristol Eye Hospital

Please call before you visit. We may be able to offer you advice over the telephone. The phone number to ring for advice in an emergency is: 0117 342 4613.

Our emergency advice line is open between 8.30am and 6pm Monday to Friday and from 8.30am until 5pm Saturday and Sunday.

Opening hours: 8.30am - 5pm, seven days a week.

Location: Bristol Eye Hospital
Lower Maudlin Street
Bristol BS1 2LX