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Quality assurance

MEMOPutting quality into your practice

MEMO Clinical Engineering is internationally recognised as a leading innovator in the field of medical equipment management support and its commitment to quality is in evidence throughout the organisation.

In April 1988, MEMO was the first NHS department to achieve registration with the British Standards Institution (BSI) for meeting the Quality Assurance Standard BS 5750 (now ISO 9001) and currently holds the ISO 13485 accreditation for the management of medical devices in line with the Medical Devices Directive 93/42/EEC. The Controls Assurance Standard for Medical Devices Management, from the NHS Executive is also applied.BSI Assurance Mark ISO 13485 - Black On White With Certificate Number

The services we offer are compliant with internationally recognised standards such as IEC60601 Medical Electrical Equipment Requirements for Safety.  MEMO Clinical Engineering services also follow the guidance "Managing Medical Devices for healthcare and social services organisations" as recommended by the Medicines & Healthcare products Regulatory Agency (MHRA).

The organisation is always looking at improving patient care and welcomes any feedback to strive for customer satisfaction. Regular internal and external quality audits are also carried out to ensure compliance.