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Contacting us

To contact any of the wards within the Bristol Heart Institute, please use the following numbers:

Ward C705 Cardiology / Cardiac Surgery: 0117 342 6551 or 0117 3426651
Ward C708 Cardiac Surgery:  0117 342 6552 or 0117 3426652
Ward C805 Cardiology:  0117 342 6553 or 0117 3426653
Ward C808 Respiratory:  0117 342 6554
CICU Cardiac Intensive Care C604: 0117 342 5941
HDU High Dependency Unit: 0117 342 0330
CCU Coronary Care Unit C603: 0117 342 6528
Trust switchboard: 0117 923 0000

Cardiac matrons can be contacted on the numbers below:
Jon Greenwood, Mel Broad and Julie Crawford: 0117 342 6619

You can also write to us at: 

The Bristol Heart Institute
University Hospitals Bristol NHS Foundation Trust
Bristol Royal Infirmary

View a map of the hospital and surrounding area

Click here to view inside our BHI

There is no parking available at the Bristol Heart Institute. There is limited on-street parking nearby and a multi-storey car park about 10 minutes walk away in Park Row (Trenchard Street).  Access is via Horfield Road, off St Michael's Hill. Take the turning into the Bristol Haematology and Oncology Centre car park, then bear left and walk down the slope.  The Bristol Heart Institute will be straight in front of you; follow the road around to the right and the entrance will be immediately on your left.

Find out more information about travelling to the Bristol Heart Institute.

Research at UH Bristol

As well as providing clinical care, our Trust has an important role in research. This allows us to discover new and improved ways of treating patients. While under our care, you or your child may be invited to take part in research. To find out more and for contact details of the Research and Innovation department, please visit our website

Patient Support and Complaints Team

What can I do if I have a complaint about my treatment, or treatment of a relative?

In the first instance please raise this with a member of staff in the hospital who is providing care to the patient. They should be able to resolve this directly with you or find someone to help you. If you feel you need to raise the issue further, please contact us by one of the following methods:          

  • Complete an online enquiry/concerns/compliment form.
  • Drop-in Service - We have a drop-in service, which is located in the Bristol Royal Infirmary in the Welcome Centre. Our opening hours are:  Monday to Thursday 9am-4pm and Friday 9am-3.30pm.
  • Telephone - You can telephone us on 0117 342 1050, where you can leave a message with our answering service and one of our administrators will contact you within two working days to take the details of your enquiry. In the majority of cases, your call will be returned on the same day. Our administrators will then pass your enquiry on to a Complaints Officer who will be in contact with you to discuss your enquiry in more details.
  • Email - Send us an email at                                                                                                           
  • Write to us - You can send your complaint in writing to University Hospitals Bristol NHS Foundation Trust, Patient Support and Complaints Team,  A201, Welcome Centre, Bristol Royal Infirmary, Upper Maudlin Street, Bristol, BS2 8HW.


Find out more about the patient Support and Complaints Team.