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Contacting us

To contact any of the wards within the Bristol Heart Institute, please use the following numbers:

Ward C705 (was ward 51) Cardiology / Cardiac Surgery: 0117 342 6551
Ward C708 (was ward 52) Cardiac Surgery:  0117 342 6552
Ward C805 (was ward 53) Cardiology:  0117 342 6553
Ward C808 (was ward 54) Respiratory:  0117 342 6554
CICU Cardiac Intensive Care C604: 0117 342 5941
HDU High Dependency Unit: 0117 342 0330
CCU Coronary Care Unit C603: 0117 342 6528
Trust switchboard: 0117 923 0000

Cardiac matrons can be contacted on the numbers below:
Jenny Anstey, Sarah Chalkley and Julie Crawford: 0117 342 6619

You can also write to us at: 

The Bristol Heart Institute
University Hospitals Bristol NHS Foundation Trust
Bristol Royal Infirmary

View a map of the hospital and surrounding area

Click here to view inside our BHI

There is no parking available at the Bristol Heart Institute. There is limited on-street parking nearby and a multi-storey car park about 10 minutes walk away in Park Row (Trenchard Street).  Access is via Horfield Road, off St Michael's Hill. Take the turning into the Bristol Haematology and Oncology Centre car park, then bear left and walk down the slope.  The Bristol Heart Institute will be straight in front of you; follow the road around to the right and the entrance will be immediately on your left.

Find out more information about travelling to the Bristol Heart Institute.

Research at UH Bristol

As well as providing clinical care, our Trust has an important role in research. This allows us to discover new and improved ways of treating patients. While under our care, you or your child may be invited to take part in research. To find out more and for contact details of the Research and Innovation department, please visit our website

Patient Support and Complaints Team

What can I do if I have a complaint about my treatment, or treatment of a relative?

In the first instance please raise this with a member of staff in the hospital who is providing care to the patient. They should be able to resolve this directly with you or find someone to help you. If you feel you need to raise the issue further, please contact us by one of the following methods:

  • By phone on 0117 342 3604
  • By post to Patient Support & Complaints Team, Trust Headquarters, University Hospitals Bristol, Marlborough Street, Bristol, BS1 3NU
  • By email:

Find out more about the patient Support and Complaints Team.