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Welcome to the section of our website for healthcare professionals.
If you are a GP or commissioner, and you cannot find what you need or have comments on how we could improve this section of the site, please email GP Liaison on

Communication of routine queries by NHSMail

If you are experiencing difficulties contacting some of our departments with routine queries, the attached list of generic specialty NHSMail accounts is monitored regularly by the relevant teams and could provide a more timely and efficient way of resolving these.  Whilst we acknowledge that this list does not provide an e-mail communication link for all specialties, we hope it will support you in some areas which you have previously expressed have been difficult to contact. Please note that although this list was circulated to you in August, it has already been slightly updated with a few additional accounts.

Discharge summary queries

Have you ever tried to chase up a discharge summary from us, or received a summary from us for a patient who is not registered to your practice? Have you ever received a discharge summary from UHBristol that is difficult to understand, incomplete or missing vital information? If you experience any of these issues, please email providing  details including the patient's name and NHS number and we shall follow up your query. Alternatively if you need to chase up an urgent summary, please telephone 0117 342  2194. 

Phasing out faxing and encrypted emails

In September last year we stopped faxing patient letters and discharge summaries. Many oBristol, North Somerset and South Gloucestershire practices are able to retrieve documents electronically by logging into our document service, but if practices are not registered to receive documents in this way, post is the default. 

For urgent documents, the majority of 'out of area' practices will be sent communications by NHS mail to the practice address, with a hard copy put in the post as back up.  However, our document service is easy to use and any practice is welcome to register and access documents electronically via this route - enquiries should be directed to or see this document for more detail. 

All other patient identifiable documents previously sent by facsimile have been reviewed and alternative means of communication introduced, including the use of NHS mail or encryption, dependent on the recipient's organisation.  If you receive an encrypted email from us for the first time, there are instructions on how to register and use this service by following this link.  We do hope that this change in our practice does not inconvenience you too much, and thank you for your cooperation and support. 

If you have any concerns regarding this initiative, please contact

Medicines Formulary

UH Bristol operates a joint medicines formulary with other Trusts and primary care services in Bristol, North Somerset and South Gloucestershire. Access to the formulary is via

Useful documents

Referral forms are available online for radiology, endoscopy and dentistry.