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Making a FOI request

How to request information from us under the Freedom of Information Act 

  • All requests for information must be made in writing, clearly stating what information is being requested, and including the requestor's name and address/email address, in order for us to respond. 
  • Requests should be sent to: FreedomOfInfo@UHBristol.nhs.uk OR to the Freedom of Information Administrator, UH Bristol NHS Foundation Trust, Trust Headquarters, Marlborough Street, Bristol, BS1 3NU
  • Your request will be acknowledged and you can expect to receive the requested records (if held) within 20 working days.
  • The Trust may ask you for further information, which it reasonably requires in order to identify and locate the information that is requested.
  • In some cases, information may be exempt from disclosure. If some of the information is of personal and confidential nature, it will be excluded as will any other confidential material.
  • Material relating to the health and safety of specific individuals, as to law enforcement or criminal or regulatory enforcement or audit issues under certain circumstances may also be excluded from publication.
  • There may be circumstances where material cannot be released because the appropriate officer of the authority has taken the view that it may be prejudicial to the conduct of public affairs.
  • Should this be the case, then we will state the reason why the information cannot be released and the course of action to appeal if not satisfied.

Cost of information

University Hospitals Bristol NHS Foundation Trust will not charge for fulfilling standard information requests from individuals. However, if the Trust estimates that a request would cost more than £450 (staff time is calculated at £25 per hour regardless of grade/actual rates) to complete, then as a pubic authority it is are not required to meet such a request.

In these cases, the Trust can offer the requestor advice on ways in which they could adjust their request to bring it under the cost limit.  

For a complete list of exemptions that may prevent disclosure, please refer to the Freedom of Information Act.

For further information about the Freedom of Information Act 2000, please visit the Information Commissioner's Office (ICO) website

Complaints related to Freedom of Information Requests

If, after receiving a response to a Freedom of Information Request, you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: Trust Secretary, University Hospitals Bristol NHS Foundation Trust, Trust Headquarters, Marlborough Street, Bristol, BS1 3NU.

Please remember to quote the reference number.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

View the Freedom of Information Act in full.