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COVID-19 update

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Due to coronavirus (COVID-19) there are currently visitor restrictions in place.

Please view the current guidance.


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Outpatient appointments

Outpatient appointments are still running as normal and patients should attend as planned unless otherwise told by the Bristol Eye Hospital team. To protect both patients and staff, the Bristol Eye Hospital is practising strict social distancing. Patients are asked not to arrive more than 5 minutes prior to appointments, and the hospital will not be able to guarantee patient entry into the hospital before planned arrival times.

High-Volume Diagnostic Assessment Service - October 2021 

We have established a High-Volume Diagnostic Assessment Service to help us see more of our glaucoma and retinopathy patients.

As well as identifying which patients would benefit from further treatment and a face-to-face appointment, the assessment service can also identify those who don't need an appointment at the moment and save you a trip to hospital. 

Patients will receive a letter inviting them to an appointment at the clinic which is located at the Education and Research Centre. Find out more. 

Emergency department

The Bristol Eye Hospital's ophthalmic Accident and Emergency department is specifically for people with eye-related emergencies. It is open 7 days a week between 08:30 and 16:30 (including on public holidays).

If you feel that your problem is an accident or an emergency, please attend the Bristol Eye Hospital Accident and Emergency department during the departments opening hours.

Example of emergencies are listed below:

  • Chemical injury 
  • Penetrating injury
  • Eye lid laceration 
  • Severe pain or loss of vision within 4 weeks of surgery or treatment injection 
  • Sudden onset of double vision 
  • Sudden loss of vision with pain 
  • Sudden loss of vision without pain 
  • Painful loss of vision if contact lenses normally worn 
  • Pain or loss of vision after glaucoma drainage surgery or corneal transplant surgery at any time in the past 
  • Severe eye lid swelling with fever and loss of vision or double vision 
  • Eye pain keeping you awake at night 

If you do not have an emergency eye problem (such as dry eyes, itchy eyes, hay fever and cataracts), please contact your GP. 

Please do not attend the Accident and Emergency department for the following:

  • Second opinions 
  • Repeat prescriptions  

The department does not operate a phone line for advice. If you require telephone advice, please contact the NHS 111 service.

If you are currently under the care of a specialist team at the Bristol Eye Hospital, then please contact that specialty for advice and guidance (the relevant telephone numbers are provided on patient appointment letters).  

The department is unable to issue repeat prescriptions. If you require a repeat prescription, please contact your GP or the specialist team at the Bristol Eye Hospital that is managing your care (e.g. glaucoma/cornea).

Visiting the department

When you visit us, you will be seen by an experienced Ophthalmic Nurse Practitioner who will assess and treat your condition or establish whether you need to be seen by an Ophthalmologist.  

We will aim to see and treat you as promptly as possible, however please be aware that the department is very busy and any visit can take up to 4 hours.

Please do not drive to the hospital as you may require medication that can affect your vision.

If you are currently experiencing COVID-19 symptoms or have tested positive for COVID-19, please contact 111 prior to attending. 

Please be aware that the Trust operates a zero-tolerance policy in regard to abusive and aggressive behaviour towards our staff and you will be asked to leave should you behave in this manner.  

Information for GPs:

If you have a query about an existing outpatient, which is not an emergency, please direct this to the subspecialty secretaries to consult the patient's team.