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Accessible information and communication

Help us to help you by letting us know the following information in advance of your appointment / stay:

  • If you require any special assistance at your appointment
  • If you need an interpreter to attend your appointment with you
  • If you require your letters in a different format, such as large font, or a different language

We provide a range of services at our hospitals to ensure that our patients and their carers receive the information and communication support that they need. These include:

Accessible website

There are things you can do to change the appearance of this website to make it easier to see.

Click here to see the options.

Patient Information Leaflets in alternative formats

We can provide information leaflets in a range of formats to meet individual needs, for example, leaflets, audio files, Braille and written translation. More information can be found here.

Patient letters in alternative formats

We can send you accessible copies of our patient letters, including in large print, contrasting colours, Braille, and audio. We can also translate our letters into other languages.

If you have a specific communication need, please call the service under which you are being treated (this will be on your appointment letter, or you can call our switchboard on 0117 342 000 and ask to be put through to that service).

Interpreting services

We have access to a large range interpreting support for our patients (e.g. British Sign Language, non-English language interpreters etc).

If you require an interpreter for your appointment, please let our staff know in advance and they will book one for you.

Support for patients with a learning disability and / or Autistic Spectrum Disorder

Hospital Passports

Our "Hospital Passport" supports the care of children and adults with learning disabilities and autism when going to hospital. The aim of the Hospital Passport is to provide our staff with information about yourself and your carers during a hospital visit.

Children's Hospital Passport

Adult Hospital Passport

Support from our specialist staff

Our Adult Learning Disabilities Team can provide support to adults over the age of 18 who have a learning disability or autistic spectrum condition (ASC), who are accessing information and services.

We also aim to work with parents and carers of disabled and complex needs children to ensure that we can plan for their care as much as possible. Further details can be found here.

Other information or communication needs

If you have a specific information or communication need, please call the service under which you are being treated (this will be on your appointment letter, or you can call our switchboard on 0117 342 000 and ask to be put through to the service).

Your feedback about accessible information and communication

We would like to hear about your experiences of accessible information and communication at our hospitals. This will help us to identify the things that we do well and anything we could improve. To give us your feedback, please complete this short survey.

Important note about this survey: please be advised that we are not able to respond directly to queries raised via this survey. If you have any issues, queries or concerns that require a response, please contact the service under which you are being treated, or our Patient Support and Complaints Team. Thank you.

About the NHS Accessible Information Standard

The NHS Accessible Information Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. For more information about the Standard, please visit the NHS England website.