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FAQs

I want to opt in

1. Sign up in person at an outpatient reception, or by adding your email when using the self check in machine.
2. You will receive some terms and conditions by email. Please read these.
3. If you accept the terms and conditions please reply to the email and give your:

a) Full name
b) Date of birth
c) Hospital (T-number) or NHS number (on the top right hand corner of your appointment letter)

This is to help us verify that it's ok to send patient identifiable information to that email address.

4. If your details are correct we will validate your email address
5. You will start to receive their letters by email*, rather than post.

*While we roll this out you may still receive some of your letters by post.

I am a carer - can I opt in on behalf of someone else?

We are working towards you being able to receive emails on behalf of someone you care for, and we hope to offer this soon. However, at present patients can only opt in on behalf of themselves. This is for reasons of patient confidentiality, and so we can be really clear about the boundaries of who can opt in on behalf of whom.

I am a parent - can I opt in on behalf of my child?

The majority of parents and legal guardians will be able to opt in. You will need to provide the full name, date of birth, and NHS or hospital number of (each of) the child(ren) you are opting in.

We are working towards all parents and legal guardians being able to opt in.

I never received the terms and conditions

This could be because:

  • We have the wrong email address on record for you, so the terms and conditions never got through
  • The terms and conditions email was blocked by your email account spam filters

If this happens, please either speak to a receptionist at your next appointment, or call the appointment centre on 0117 342 6888. They will be able to update a mis-spelt email address or request that the T&Cs are manually sent out to you.

I've opted in but I still receive (some of) my letters by post

There are a couple of reasons this could be:

  • Your mailbox could have been full. If the email can't be delivered then it will automatically be printed and posted.
  • Not all areas are able to send emailed appointment letters (for example, Radiology), because they use a different IT system.
  • You may not have provided all or the correct information we need in order to opt-you in. This is your full name, date of birth, and hospital (T-number) or NHS number.
  • If it's none of the above it may be that the wrong process was followed by the appointment coordinator, and training may be needed.

I've signed up to emailed letters and now I don't receive either emails or letters

This could be because your spam filters have blocked the email, or the email may be going to your junk folder. Please add donnotreply.myappointments@uhbristol.nhs.uk as a known contact in your email address book, or mark the sender as not spam.

My emailed letters always go to my junk folder

Please add donnotreply.myappointments@uhbristol.nhs.uk as a known contact in your email address book, or mark the sender as not spam. This will also help the email get through to other patients too because spam filters will recognise this as a known email address.

I want to opt out

You can opt out at anytime by calling the appointment centre on 0117 342 6888. You will need to state your full name, date of birth, and hospital (T-number) or NHS number.

I need to change the email address that you have on record

You can update the email that we have on record by calling the appointment centre on 0117 342 6888, or by speaking to the receptionist at your next outpatient appointment. You will need to state your full name, date of birth, and hospital (T-number) or NHS number.