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Emailed appointment letters

Appointment letters are going paperless!

As a patient you can choose to receive your appointment letters by email, rather than post. Changing to email will enable you to receive your appointment letters quicker and in a convenient format. In addition this helps to reduce the amount of paper we use helping us become more sustainable. 

We are currently trialling* the process of signing patients up to receive appointment letters by email in gynaecology outpatients, ear, nose and throat (ENT) and the Bristol Haematology and Oncology Centre (BHOC).

At present the following patients can sign up to receive appointment letters:

  • Patients aged 16+
  • Parents/ guardians of children aged under 16

How to sign up

To sign-up to receive your appointment letters by email, please follow the instructions below.



Add your email address to your Trust records by one of the following ways:

  • Speak to a receptionist at your outpatient appointment
  • Enter your email address when using the self-check-in machine
  • Over the phone when speaking to a member of staff about an outpatient appointment
  • Email  asking for your email address to be added to your records along with your name, DOB and address.

You will receive the terms and conditions within 24 hours by email from Please read these carefully.


If you accept the terms and conditions please reply to the email and give your/your child's:

  1. Full name
  2. Date of birth
  3. Hospital (T-number) or NHS number (on the top right hand corner of your appointment letter)
  4. If you are a parent responding on behalf of a child, please also give your name.

If your details are correct we will validate your email address and you will start to receive your appointment letters by email, rather than post. This will be for most appointments across UH Bristol*.

This sign up process has been designed for security reasons and to ensure you accept the risks of sending information electronically.

The full and latest terms and conditions are available here.

*While we roll this out you may still receive some of your letters by post. A reminder that University Hospitals Bristol includes the following hospitals: Bristol Royal Infirmary, Bristol Royal Hospital for Children, Bristol Heart Institute, St. Michaels, Bristol Haematology Oncology Centre, Bristol Eye Hospital, Bristol Dental Hospital, and South Bristol Community Hospital. It does not include Southmead Hospital.