02 December 2014
UH Bristol recognised for its caring approach
Following its inspection of University Hospitals Bristol NHS
Foundation Trust (UH Bristol) in September this year, the Care
Quality Commission (CQC) has today published its findings.
The CQC examined all areas of UH Bristol, looking at eight
service[i] areas across five different aspects of service or
domains[ii]. Of the 56 ratings awarded, UH Bristol scored 'good' or
'outstanding' in 44 areas and no service or domain was rated as
being inadequate. Twelve of the 56 ratings were judged as
'requiring improvement', leaving UH Bristol overall with a
'requires improvement' rating.
As well as inspecting the main city centre campus, the CQC
visited South Bristol Community Hospital and the Central Health
Clinic and judged these services to be delivering good care in
UH Bristol was judged to be caring in all areas of service, and
children's services, maternity services and end of life care were
rated as good or outstanding in every domain.
Professor Sir Mike Richards, Chief Inspector of Hospitals, noted
in his letter to UH Bristol that "every service at each location
was found to be caring. We observed caring staff providing kind and
compassionate care and treatment. We saw many very positive
interactions between patients and staff. There was evidence that
staff regularly 'go the extra mile' in providing care".
Robert Woolley, Chief Executive of UH Bristol, said: "The Trust
welcomes the CQC's report and is delighted to see such recognition
of our staff and their efforts to provide the very best care for
our patients. I am particularly proud that each and every area
inspected by the CQC was rated as 'good' in the domain
forcaringwhich is testament to the focus the Trust has placed on
supporting staff to deliver compassionate, individual care to all
our patients, every day."
As part of the wider process, a large number of both lay and
professional inspectors looked closely at every aspect of care
delivered to children, care within maternity services and care for
those at the end of their life. All these services were rated as
'good' overall with children's and maternity services also
achieving outstanding ratings.
Bryony Strachan, Clinical Chair for Women's and Children's
Services, said: "I am absolutely delighted to have received such
positive feedback on the fantastic care given in our children's and
maternity services. Staff have worked tirelessly to ensure that the
services we offer are the very best they can be and meet the needs
of both children and their families.
"To have so many areas of our services described in such glowing
terms, by this team of external inspectors, is fitting tribute to
the efforts of our hardworking staff."
The CQC report found 12 aspects of UH Bristol's services
requiring improvement and these included the organisation of
outpatient services, the flow of adult medical and surgical
patients into, through and out of our hospitals, and our
arrangements with partners to care for people with urgent mental
James Rimmer, Chief Operating Officer, said "We have been
working with partners to improve flow through our hospitals, and
considerable improvements have been delivered - some since the
inspection itself. However, the CQC's findings highlight that there
are further improvements we can make.
"We will redouble our efforts, working with our partners in
social care and community health services who are equally
committed, to ensure only those patients who require hospital care
are admitted to our hospitals and that those who need our care are
treated promptly and can return home as soon as they are well
enough to do so."
Dr Martin Jones, Chair of Bristol Clinical Commissioning Group,
said: "I welcome the thorough CQC inspection of UH Bristol and the
finding that its services are effective and caring. This is
testament to the hard work of all the staff and echoes what we
already know about the Trust.
"The CQC comments around pressures in outpatients and urgent
care demonstrates the importance for clinical leaders across
organisations in Bristol continuing to work together to wrap
services around patients. There is huge commitment across both
health organisations and social care to work together to focus on
areas where we know we can really make a difference.
"We acknowledge the significant amount of work already being
done to make improvements to enhance patients' journeys through
hospital and back home as soon as they are able, as well as the
system getting better at keeping hospital care for those who really
BACK TO NEWS
[i] A&E Services, Medical Care, Surgery, Critical Care,
Maternity & Family Planning, Children & Young People, End
of Life Care and Outpatients
[ii] Five domains are safe, effective, caring, responsive and