20 December 2011
Trusts launch new carers’ charter
North Bristol NHS Trust (NBT) and University Hospitals Bristol
NHS Foundation Trust (UH Bristol) have launched a new charter that
aims to promote a culture that recognises the vital role carers
play within our hospitals.
A carer is someone who provides care for someone else who is
unable to look after themselves due to factors such as illness,
disability or old age.
Both trusts value the vital work done by carers and, the new
carers' charter sets out our commitment to work together with them
as expert partners in patients' care.
The charter sets out a number of commitments. These
- Ensuring the role carers play is valued by all staff who will
respect, listen and understand carers and what they do. We will
identify carers as early as possible when a patient is
- We will inform carers of their legal rights and provide
information about the range of support and advice services
available to them. We recognise the importance of their needs being
met and will support them to have breaks away from the ward when
they are needed.
- We will ensure that carers are involved in the planning and
delivery of our services and they are listened to and
- With the consent of the person they care for, we will provide
information that is appropriate, timely and accessible. We will
involve them in decision-making whiles respecting the need for
confidentiality for both them and the person they are caring
- We will develop a strategy in both trusts for involving young
carers including more training, support and recognition of young
carers and the valuable role they play in the health of our
- We will include them in discharge planning and provide
information on medication and care after discharge.
Marie-Noelle Orzel, Director of Nursing at NBT, said: "Carers
are vitally important - they provide a unique link between the
patient and our staff. This charter sets out how we can support
them so they can help us. It's an important partnership and one we
are 100 percent committed to."
Alison Moon, Chief Nurse at UH Bristol, said: "Very often carers
have looked after their loved ones for very many years before they
come to us as patients. By working with carers, involving them in
the care of the patient and listening to them, we can make the
patient's stay in hospital a lot more comfortable."
For more information, contact the press offices at NBT on 0117
340 6779 or UH Bristol at 0117 342 3718.
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