06 December 2012
Patients praise care in Accident and Emergency at the Bristol Royal Infirmary
A national survey of NHS accident and emergency departments has
shown that the Adult ED at the Bristol Royal Infirmary scored
highly in a number of key areas when compared to the other 146
acute trusts in England.
The Care Quality Commission's Accident and Emergency Patient
Survey Report for 2012 highlighted that the department was among
the best nationally in ratings from patients for their care and
treatment; for the doctors and nurses and their communication and
listening skills; and for level of information about aftercare on
leaving the ED.
Patients felt that doctors and nurses listened to what they had
to say and explained their condition and treatment in a way they
could understand. They also had confidence and trust in the
doctors and nurses examining and treating them; they could
discuss their anxieties or fears about their condition treatment
with a doctor or a nurse; felt they were involved in decisions
about their care and treatment and were treated with respect and
Overall, UH Bristol scored well or about the same as other
hospital trusts in all recorded answers.
Chief Nurse Alison Moon says: "We are delighted that so
many of our patients rate our Emergency Department so highly,
particularly in key areas such as the standard of care received
from our staff. We understand that a visit to the Emergency
Department is an anxious time for patients and we are delighted
that they rate they have confidence in our doctors and nurses, rate
their listening skills so highly and are given the information they
need before leaving the department."
"This survey is a demonstration that ED staff continue to work
hard to deliver a high quality of service. It is also an
invaluable guide to the views of our patients on all aspects of
their experience in ED and we will use this feedback in our
continuing programme to improve standards of care.
"In addition, the £1.5 million improvements work carried out in
the Emergency Department are nearing completion and the
enhancements made to the environment will further benefit our
patients in the future."
The survey was carried out by the Commission in January,
February and March of this year.
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