28 November 2016
Happy app-roach to staff engagement wins HSJ award
The team behind an innovative website which allows staff at
University Hospitals Bristol NHS Foundation Trust to provide
feedback about their mood and what is going right and wrong have
won a prestigious national award.
On 23 November they were announced as winners of the Staff
Engagement category at the HSJ Awards 2016 ceremony, which took
place at the Intercontinental O2 in London.
The app was developed by two consultants, Andy Hollowood and
Anne Frampton, who wanted to explore the link between staff
satisfaction and patient care.
They wanted to develop a method of gauging staff morale and
encouraging colleagues to give feedback to their local managers so
any issues raised could be addressed as quickly as possible.
It was launched in 11 locations in September 2015 after an
eight-month trial in Bristol Royal Hospital for Children's
emergency department, ward 30 and the surgical and trauma
The app uses emoji-style symbols that everyone is familiar with
to capture mood - a happy, neutral or sad face - and allows the
user to expand on their mood by adding a comment. The website also
allows staff to view published comments submitted by their peers
and the responses to them from their managers.
The website can be accessed from a variety of devices across the
hospitals, including Trust PCs, iPads and self check-in kiosks.
Each location has one or more 'administrators', generally the
matron, sister or line manager in charge, who receive comments,
publish them to the website and can respond to them. They are asked
to respond to comments within 48 hours, in order for this system to
The HSJ Awards 2016 judges said:
"We were bowled over by this simple approach which demonstrably
shifted behaviour and culture in clinical teams.
"The immediacy of feedback and of action, coupled with clinical
ownership, is very powerful."
Anne Frampton, a consultant at the Bristol Royal Infirmary
emergency department, said:
"We were incredibly proud to attend these awards on behalf of
University Hospitals Bristol, which represent a fantastic
achievement resulting from much hard work and enthusiasm.
"We would like to thank the many teams at the Trust who helped
implement and roll out this tool, as well as our partnership with
NIHR CLAHRC West who worked with us throughout the process to
evaluate the website."
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