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Coronavirus (COVID-19)

Visiting restrictions

In line with the Government's strict new rules announced on Monday 23 March to help reduce the spread of infection, we have suspended visiting to our hospitals with immediate effect.

Exceptions can be made on compassionate grounds, including vulnerable patients with dementia or learning disabilities, patients with a key carer, patients receiving end-of-life care, neonatal and labour wards and children's services. These exceptions must be pre-arranged with the matron or nurse in charge. Please strictly follow hygiene and distancing advice, regularly washing your hands and using alcohol gel.

You must not visit in any circumstances if you have a new persistent cough or high temperature.

For more information and guidance on coronavirus, please visit www.nhs.uk/coronavirus.

 

Bristol Royal Hospital for Children

Visitors to our children's wards are restricted to one immediate family member or carer on the ward at any one time, with a maximum of two agreed visitors in total. We ask that siblings do not visit our children's wards. 

 

Bristol Royal Infirmary emergency department

Those coming to our emergency department at the Bristol Royal Infirmary are asked to not come accompanied, with some exception at the discretion of the nurse in charge or a consultant.

This will be reviewed on a case by case basis for the following groups:

  • 16/17 year old patients attending
  • Vulnerable patients
  • End-of-life patients

Where a visitor has been permitted, it will limited to one person to accompany the patient, and they must be well and have no Covid-19 symptoms.

 

Bristol Royal Hospital for Children emergency department

Those coming into our children's emergency department can be accompanied by a maximum of one family member, friend or carer.


Appointments

If you have symptoms of coronavirus, you should not attend your appointment. Visit www.nhs.uk/coronavirus for the latest advice. If you need to cancel your appointment please call the telephone number on your appointment letter.

Unless we have contacted you to cancel or change your appointment, please attend as planned.

Some outpatient clinics may switch from face to face to telephone or video conferencing. If this is suitable for your appointment you will be contacted. Please note that telephone calls may appear on your phone as an 'unknown' number: please answer as this could be a member of staff trying to reach you.

 

 

Maternity services

If you are having your baby at St Michael's Hospital, please view the current guidance for maternity services.

 


Staying in touch with your loved ones

Understandably, there has been an increase in calls to our wards as we put these visiting restrictions in place.

In order to get an update on your loved ones, please consider calling their personal mobile phones and devices to stay in touch, rather than call our wards directly. Free Wifi is available to everyone in our hospitals so that patients can make phone or video calls to their family and friends using apps including Facetime, WhatsApp or Skype and mobile reception is available across our site.  

If you do need to call the ward for an update, please coordinate as a family so that only one person calls to avoid long wait times on ward phones.

 

Diabetes services during the coronavirus outbreak

The Sirona care & Health website has details of services for people with diabetes, including how to contact the diabetes community services for advice and guidance. The site also contains resources with advice and guidance for dealing with diabetes during the coronavirus outbreak.

Diabetes UK are also urging parents not to let coronavirus fears stop them from seeking medical help if they're worried their child is showing the signs and symptoms of type 1 diabetes. Read their news story to find out more.

 

 

Thank you for helping us keep our patients, staff and community safe.


Updated: 21/04/20